Emergency Services and Emergency Numbers (une urgence)
Who to call ?
During an Emergency situation (une urgence) you will undoubtedly be panicked. Make sure you are prepared for these circumstances. Many expats will find the stress of such events especially hard with little knowledge of the french language, with a lot of expats probably living in the countryside too – here are some useful phone numbers and info :-
Medical help/SAMU 15
Police/Police Nationale (Gendarmerie) 17
Fire & accident/Sapeurs Pompiers 18
SOS – all services (recommended when calling from a mobile) 112
SOS – all services (hearing assisted) 114
Emergency Shelter 115
Child in Danger 119 (Here you will find a brief summary of presentation and activity of the SNATED)
Missing Child 116 000
Out-of-hours doctors 116 117
Terror/Kidnapping Hotline 197
When you are through to the Emergency Services, the caller will need to be able to state the following :
- Their name and telephone number
- Where you are located where the assistance is needed
- Explain what happened, and if it is still happening
- State how many people need help
- State if there are weapons involved
The firefighters are qualified in first rescue and ambulance services, therefore by 15 and 18 operate in conjunction with eachother.
Something you might not know ?
It is possible to call emergency numbers from a locked mobile phone or even if you have no network available.
European SOS 112
By dialling the number (112) anywhere within Europe, you can reach the emergency services and the calls are free. It can be used for any life-threatening situation. Further information on this can be found on the European Commission Website
Pharmacies / Chemists
Pharmacies open Monday – to Saturday normally until around 19hrs. Many close for lunch. At least one local pharmacy will be open on Sundays. The details of your closest “duty pharmacy” (pharmacie de garde) can be found by calling 3237 (in french) – alternatively there is also a website 3237.fr